Casework Statistics 2025

Supporting local residents and responding to the issues that matter most to them remains a central part of my work as your MP.

Over the course of 2025, my team and I have dealt with a significant volume of correspondence, responding to 15,914 emails from constituents across both policy matters and individual casework. In that time, we have successfully resolved 7,830 policy cases and supported residents with a further 1,923 constituency casework enquiries.

This work reflects the wide range of concerns raised by residents across Southgate and Wood Green. My policy enquiries continue to cover key national and international issues, including healthcare, the environment, and international affairs, while constituency casework often focuses on more personal matters requiring direct support.

A large proportion of constituency casework relates to housing, as well as local government services. Alongside this, a significant part of my role involves raising issues with Government departments and public bodies, including the Home Office, the Department for Work and Pensions, and HMRC. My office regularly supports residents with visa and immigration cases, benefits and pensions, healthcare access, transport concerns, and education issues. 

There is a huge range of enquiries that my team is able to support constituents with, and we remain committed to ensuring that every resident who gets in touch receives the help and representation they need.

Unsafe Housing Issue Resolved

Last month, a constituent contacted me to report a leak in her ceiling, causing considerable water damage to her home. I was deeply concerned to hear that her housing association had made no effort to repair the leak.

The situation was causing great distress for my constituent and forcing her to take time off work to monitor the leak. I contacted the constituent’s housing association requesting action be taken to fix the leak and repair the damage it had caused. Following this, contractors visited her home to begin repairs. Her housing association has also offered her deserved compensation for the distress she experienced.  

This is just one example of how I can support constituents with casework so do not hesitate to contact my office with concerns you might have.

Blue Badge Issue Resolved

At the end of last year, a family (who I will call family X) in Southgate and Wood Green contacted me about their child with serious ongoing medical needs. Due to these needs, family X needed a Blue Badge for their child, as they often struggle with access and need to attend the hospital for emergency treatment. I was deeply concerned to learn that their application for a Blue Badge had been rejected.

Following this, I contacted the Council and requested their case be reviewed. On receipt of my email, the Council reviewed family X’s application and supported the issue of a Blue Badge.

This now means that family X can travel with peace of mind that their child will not be stuck in a parking bay far from a hospital entrance and can get the access they need.

This is just one example of how I can support my constituents with casework.

Health and Safety Issue in Wood Green Sorted

Earlier this month, one of my constituents emailed me to report a lamppost in Wood Green that appeared to have been struck by a vehicle. The lamppost was partially uprooted and unstable, posing a significant risk to roadusers and pedestrians if it were to fall.

I am extremely grateful to the Wood Green resident for raising this with me. I was able to contact Haringey Council to request they take action. Following this, the Council confirmed that the site had been visited by a contractor and is now safe.

If you have seen anything similar in your area of Southgate and Wood Green, please contact my office at bambos.charalambous.mp@parliament.uk.

Antisocial Behaviour Issue Resolved in Southgate

At the end of last year, a group of constituents living in Southgate contacted me and reported antisocial behaviour and noise nuisance caused by a neighbour. This was incredibly distressing for the residents involved, and the issue was impacting their daily lives, causing sleepless nights and constant anxiety.

I was deeply concerned to hear that these reports from multiple residents had not been acted on by their housing association. As soon as this issue was raised with me, I contacted their housing association, Enfield Council, and their property managers.

Since then, the residents have shared with me that the noise has completely stopped and there has been no public antisocial behaviour. 

This is just one example of how I can support constituents in Southgate and Wood Green. 

If you are dealing with a similar issue, or know a neighbour who is, please contact my office at bambos.charalambous.mp@parliament.uk

Meeting Amar, Vandana, and Aarav

I was recently contacted by my constituent, Amar, about his nephew Aarav who was struggling with a student visa application.

I was pleased to write King’s College London on Aarav’s behalf, explaining Aarav’ difficult decision and difficulty obtaining his visa. The university extended their deadline and Aarav received his visa in time to begin his degree here in London.

To celebrate Aarav starting his corporate finance course, I welcomed him and his family to join me for a private tour of Parliament. It was great to meet my constituents personally and hear how Aarav is enjoying his studies.

If you need help with a similar issue, please email me at bambos.charalambous.mp@parliament.uk